Booking and Fees | Thrive For Life Therapy

BOOKING & FEES

Booking Your Session & Payments

Hannah Hernandez, LCSW, CCTS-I

 

I accept referrals from the Department of Veteran’s Affairs Community Care Program. I also take UnitedHealth/Optum insurance. Call for more information on how to initiate, call (951)468-9847.

Payment & Billing

To book your initial therapy appointment, I require payment in advance to secure your first appointment. Subsequent appointments will be processed the morning of your appointment. I will also be emailing you a link to sign up for our Client Portal. There, you will be able sign the necessary intake documents, upload credit card information, send me secure messages, and book & cancel therapy appointments. Creating a Client Portal account and signing intake documents is also required to secure your initial appointment. I require a credit card on file for payments and co-pays due.

When paying, keep in mind each session may be paid via most Debit/Credit cards, HSP/HSA card, or cash. Also, I primarily use IvyPay, a HIPAA compliant platform for credit card processing. Initially, you will receive a text message to securely add your credit card information.

In-Network & Out of Network Insurance

I am currently In-Network with UnitedHealthCare/Optum. I can also assist in you claiming your Out-of-Network insurance benefits. I will provide you with a Superbill (itemized paid invoice). After that, you can present it to your insurance company for potential reimbursement. First, please call your insurance company to ensure you have out of network benefits, and to obtain information on the likelihood of reimbursement from your insurance company. For instance, many PPO insurances will reimburse you for a percentage of what you have already paid.

*Due to Covid-19, I have moved primarily to teletherapy and phone services. During this time, I have found that the therapeutic relationship is just as effective (maybe even more so than with a mask on in person!). However, please feel free to discuss your preferences and needs at time of booking. I look forward to hearing from you!