Booking Your Session & Payments

Hannah, trauma therapist

Hannah Hernandez, LCSW, CCTS-I

 I am in network with UnitedHealth/Optum insurance. 

Call or email to set up at (951)468-9847 and You can also follow the link below to schedule directly with my client portal.

Payment & Billing

To book your initial therapy appointment, I require payment in advance to secure your first appointment. Subsequent appointments will be processed the morning of your appointment. I will also be emailing you a link to sign up for our Client Portal. There, you will be able sign the necessary intake documents, upload credit card information, send me secure messages, and book & cancel therapy appointments. Creating a Client Portal account and signing intake documents is also required to secure your initial appointment. All paperwork needs to be completed 48 hours prior to your initial session, or we will need to reschedule. I require a credit card on file for payments and co-pays due, as well as late cancellations.

When paying, keep in mind each session may be paid via most Debit/Credit cards, HSP/HSA card, or cash. Also, I primarily use IvyPay, a HIPAA compliant platform for credit card processing. Initially, you will receive a text message to securely add your credit card information.

If you cannot make your appointment, and have not cancelled at least 24 hours prior, your card on file will be charged for the entire session fee. 

In-Network & Out of Network Insurance

I am currently In-Network with UnitedHealthCare/Optum. I can also assist in you claiming your Out-of-Network insurance benefits. I will provide you with a Superbill (itemized paid invoice). After that, you can present it to your insurance company for potential reimbursement. First, please call your insurance company to ensure you have out of network benefits, and to obtain information on the likelihood of reimbursement from your insurance company. For instance, many PPO insurances will reimburse you for a percentage of what you have already paid.

*I have moved Permanently to teletherapy and phone services. During this time, I have found that the therapeutic relationship is just as effective (maybe even more so than with a mask on in person!). I look forward to hearing from you!